The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Pitt IT and the vendor have successfully resolved the issue and restored access for all new accounts.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Scam recipients were notified shortly after receiving the scam.

All sites remain available. Pitt IT continues to closely monitor the service.

The issue was caused by faulty network fiber unrelated to the MyResNet Wi-Fi upgrade. The problem with the fiber has been resolved and monitoring confirms that service is performing as expected.

Pitt IT and Apogee took steps on July 17 to address the issue affecting the performance of the MyResNet-5G network in Darragh Street Apartments. Initial testing onsite with residents indicated that the problem had been resolved. Monitoring during the subsequent 24 hours confirms that the problem has not resurfaced. We sincerely appreciate your patience as we worked to resolve this issue. Should you encounter further problems with MyResNet, please call the Technology Help Desk at +1-412-624-HELP (4357). We will gather details and work with you to resolve any outstanding issues as quickly as possible

All scam recipients have been notified.

Monitoring confirms the workaround to mitigate GlobalProtect VPN client issues has been successful. Palo Alto Networks continues to work on a permanent resolution to the issues. Pitt IT recommends that all GlobalProtect users upgrade their GlobalProtect client to version 6.2.2 to enhance security, expand functionality, and address this and other known issues. Upgrading to the most recent client is also required to ensure compatibility with the permanent solution being developed by Palo Alto Networks. You may upgrade your GlobalProtect client using one of the following sources: • Software Download Service (https://software.pitt.edu) • GlobalProtect Portal (https://portal-palo.pitt.edu/global-protect/login.esp) Departments participating in the University’s Enterprise Device Management (EDM) program may deploy the latest GlobalProtect client on University-owned devices.

Pitt Information Technology is aware of an issue the resulted in push-based Duo authentication prompts not being delivered via text message or voice calls. The problem, which occurred around noon on June 26, was addressed by Cisco Systems. The service provider successfully applied a fix and restored full functionality. Please contact the Technology Help Desk at +1-412 624-HELP (4357) if you have any questions about this announcement.

Monitoring confirms the issue has been fully resolved.